Coverage
Manufacturing defects
Warranty assessment focuses on defects in the product, materials or manufacture.
Product warranty
Clear support when a part has a defect
Keep the order and product details, describe the problem and contact us before returning the part. We will review the information and provide the next steps.
What the warranty process covers
Warranty applies when a product is suspected to have a defect in materials or manufacture under normal intended use. The applicable commercial warranty information may depend on the product and manufacturer; your statutory consumer rights are not limited by this page.
Examples for assessment
- Visible manufacturing or material defect
- Premature failure under the intended operating conditions
- Product received with a defect not caused during installation
- Incorrect item supplied for the confirmed order
Reviewed individually
- Part condition and signs of installation
- Vehicle and application information
- Installation method and related components
- Manufacturer inspection requirements
Prepare the claim information
1Order numberThe reference from your order confirmation or account.
2Article numberThe brand and product code shown on the item or packaging.
3Description of the problemExplain when and how the issue appeared.
4Photos or videoShow the product, packaging, labels and visible defect.
5Vehicle informationAdd VIN and vehicle details when compatibility is relevant.
6Installation documentsKeep the invoice or workshop report when requested.
What happens after you submit a claim
- 1Submit the details
Use the warranty contact form and include all available evidence.
- 2Initial review
We check the order, product details and whether more information is required.
- 3Return or inspection
If inspection is needed, we provide the correct return instructions.
- 4Resolution
After assessment, we inform you of the available resolution for the approved claim.
i
Keep the product and all packaging. Do not dispose of, modify or send the part before you receive instructions.
What may not be covered
01
Normal wear and consumable service life
02
Incorrect installation or use in the wrong application
03
Damage caused by accident, impact or external conditions
04
Modification, disassembly or attempted repair
05
Use with unsuitable fluids or related components
06
Failure to follow product or manufacturer instructions
Assessment is based on evidence and the condition of the returned item.
A listed example does not replace an individual review of the claim.
Why installation evidence matters
Many automotive parts work as part of a larger system. A workshop report, installation invoice, diagnostic information and details about related components may be required to identify the cause of failure.
Ready to submit the claim?
Warranty contact form โInclude the order number, article number and clear evidence in one request.
Frequently asked questions
Warranty questions
Should I send the part immediately?
No. Submit the claim first and wait until the return address and instructions are confirmed.
What evidence should I keep?
Keep the product, original packaging, labels, order documents, photos and any installation or diagnostic documents.
Is normal wear a warranty defect?
Normal wear is generally not a manufacturing defect. The product condition and circumstances are reviewed for each claim.
Can I use the normal return process instead?
Use the returns page for an unused item you want to return. Use the warranty process when the product is defective or has failed.